Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Burgess Hill | GPhC Registration No. 9012511

Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Burgess Hill collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Burgess Hill is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Burgess Hill and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, gender, address, and contact information including email address and phone number.
• Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to safely provide weight loss treatment.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Account information: Login credentials and order history if you create an account with us.
• Technical data: IP address, browser type, and browsing behaviour on our website, collected via cookies.

3. How We Use Your Data

We use your personal and health information to:

• Assess your suitability for weight loss treatments safely and responsibly.
• Process and dispense prescriptions reviewed and approved by our pharmacist, with delivery completed within 1 working day of approval.
• Communicate with you about your orders, treatment, or any clinical concerns.
• Meet our legal and professional obligations as a GPhC registered pharmacy.
• Improve our website and services based on anonymised usage data.
• Send you relevant health information or service updates, where you have provided consent.

Your health data is classified as special category data under UK GDPR. We process it on the basis of providing healthcare services and fulfilling our legal obligations as a regulated pharmacy.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including secure login and checkout.
• Analytics cookies: Help us understand visitor behaviour so we can improve our services. Data collected is anonymised.
• Marketing cookies: Used to deliver relevant content and advertisements. These are only placed with your consent.

You can manage or withdraw your cookie consent at any time through your browser settings or our cookie preference tool.

5. Third Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Healthcare professionals: Where clinically necessary, for example, communicating with your GP or another prescriber involved in your care.
• Delivery partners: Your name and address are shared with our courier to fulfil your order. They are not permitted to use this data for any other purpose.
• Payment processors: Secure third-party providers handling payment transactions on our behalf.
• Legal obligations: Where required by law or a regulatory body such as the GPhC or MHRA.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment records are kept only as long as legally required.

7. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to how we process it, and the right to data portability. To exercise any of these rights, please contact us using the details below. We will respond promptly and in good faith. In cases where your data is processed for legal or clinical obligations, some restrictions may apply.

8. Contact Us

If you have any questions about this privacy policy or wish to raise a data-related enquiry, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Burgess Hill

Email: info@pharmacyweightloss.co.uk

Phone: (+44) 116 4646009